Security Response & Electronic Security

Frequently Asked Questions

We are a leading security services provider and are often asked diverse questions concerning security, our services, and general inquiries.

Virtual Security Guard

What is a virtual security guard?

A monitor properties remotely is a remote surveillance solution that uses technology that enables us to monitor properties remotely and provides real-time security responses to security incidents.

How does a virtual security guard work?

The system uses cameras, motion sensors, and other technology that enables us to monitor a property remotely. In the event of an incident, the virtual guard alerts a real security professional who can assess the situation and take appropriate action, such as a security response.

Do you supply towers or ground units ?

No, Battery-powered static Towers or ground-based CCTV units have limitations that make them insufficient for providing strong security. These units are vulnerable to obstructions such as stacked construction equipment and vehicles, and intruders can easily spot and avoid the cameras.

Does your Virtual Security Guard require on-site power and internet?

No, power and internet are included within the in-house developed solar container.

Can I live stream CCTV from my site?

Yes, the Virtual Guard plus includes a live streaming camera. However, as a battery-saving feature, it can only be used to check-in on-site occasionally.

How often do you need to visit the site to replace batteries?

We will not need to carry out battery changes; however, if your site produces significant activity, we may need to change camera batteries annually.

Do you charge for security response with your Virtual Security Guard service?

No, but subject to fair usage, we do not charge for confirmed intruder response. However, suppose your staff regularly activate the alarm, and we are not informed that they are meant to be on-site. In that case, there could be a charge for false alarm response.

Do I get access to the Virtual Security Guard system?

You can have access to the Virtual Guard streaming camera. We do not offer access to the Virtual Guard detection cameras as this can interfere with our monitoring and response services.

Can the system be set to auto arm and disarm at the times I choose?

Yes, we can set calendars, however this requires a site visit.

Who monitors my site with the Virtual Security Guard?

Our monitoring is in-house and performed by SIA licensed individuals who are familiar with your site. Unlike our competitors, who utilise unregulated firms that employ unlicensed individuals, we believe detection through response should be handled by security licensed individuals. 

What are the benefits of using a virtual security guard?

The benefits of using a virtual security guard include increased security, reduced cost compared to traditional security options, and the ability for us to monitor a property from anywhere in real-time and respond to intruders accordingly.

Are virtual security guards available 24/7?

Yes, virtual security guards are available 24/7 to monitor your property and respond to security incidents.

Can virtual security guards be used in conjunction with traditional security measures?

Yes, virtual security guards can be used with traditional security measures such as on-site security personnel, saving £1000s per week.

What type of properties can virtual security guards be used for?

Virtual security guards can be used for various properties, including commercial buildings, retail stores, warehouses, and farms. The only requirement is that the sites are closed when the system is armed.

Can virtual security guards be customized to meet specific security needs?

Yes, virtual security guards can be customized to meet specific security needs. Contact Armour Security to discuss your particular requirements.

How does the virtual security guard differ from traditional security personnel?

Virtual security guards differ from traditional security personnel in that they are remotely operated and use technology to monitor a property. Traditional security personnel are on-site and physically present at the property.

Vacant Property Services

What is a Vacant Property Service?

A Vacant Property Service is a service offered to property owners to maintain the security and integrity of their buildings when they are left unoccupied.

Who is the target audience for Vacant Property Services?

The target audience for Vacant Property Services is landlords, property owners, bank lenders, site managers, and insurance companies.

What does a Vacant Property Inspection entail?

A Vacant Property Inspection involves checking the condition of a property and ensuring that it is secure and free from any potential threats.

What is the purpose of Vacant Property Inspections?

The purpose of Vacant Property Inspections is to proactively address potential threats to the security and integrity of a building and ensure that it remains in good condition.

How often are Vacant Property Inspections performed?

The frequency of Vacant Property Inspections depends on the client's needs, but they can be performed regularly to ensure ongoing monitoring.

What types of properties can be inspected through Vacant Property Services?

Any type of property can be inspected through Vacant Property Services, including residential properties, commercial properties, and remote sites.

What benefits do clients receive from Vacant Property Services?

Clients receive benefits such as real-time access to all inspections, images, and videos, ongoing monitoring of their properties, and proactive addressing of potential threats.

What sets Vacant Property Services apart from other security services?

Vacant Property Services are tailored specifically to meet clients' needs, offering live monitoring portals, real-time inspection access, and personalized services.

Is there a guarantee for the Vacant Property Services offered?

Armour Security's Price Guarantee covers all Vacant Property Services.

Who provides Vacant Property Services at Armour Security?

Vacant Property Services are provided directly by Armour Security, who have working experience from top to bottom in all services they provide.

Private Investigations

What are risk solutions?

Risk solutions can take many forms. Our Risk solutions include services generally offered in the professional investigator sector.

Are professional investigators regulated?

The professional investigator industry is not regulated. However, unethical or illegal practices can be met with heavy sanctions, including prison terms against the investigator. 

What legislation guides professional investigators?

We are guided by legislation such as the Regulation of Investigatory Powers Act 2000, Criminal Procedure and Investigations Act 1996, the Police and Criminal Evidence Act 1984 (PACE) codes of practice, The Data Protection Act, The European Human Rights Act 1998 and more.

Keyholding & Mobile Patrol

What is keyholding in security services?

Keyholding is a security service where a trusted third party holds onto a set of keys to a building, property, or site and is responsible for responding to alarm activations and when possible, securing the premises.

Why is keyholding important?

Keyholding is important because it provides a quick response in case of an alarm activation or security breach, ensuring that the property remains secure and protected.

What is the employer's legal obligation when the keyholder is an employee?

The employer has a legal duty of care for the safety of the keyholder if they are an employee. If any harm comes to the keyholder as a result of their keyholder duties, such as responding to a fire alarm or intruder alert, the employer could face fines or imprisonment under a charge of Corporate Manslaughter. To alleviate this responsibility, it is recommended to use a professional keyholding service that provides 24/7 availability and professional expertise, offering greater security for both employers and employees.due to

What are the benefits of keyholding services?

The benefits of keyholding services include quick response times, reduced liability, and peace of mind knowing that your property is secure.

Who should consider using keyholding services?

Keyholding services are ideal for commercial & residential properties, businesses, and organizations that require 24/7 security coverage.

How does keyholding work?

Keyholding works by having a trusted third party hold onto a set of keys to a building, property, or site and respond to alarm activations and secure the premises when possible.

Can you provide keyholding services outside of normal business hours?

Yes, keyholding services are designed to provide security coverage 24/7, including outside of normal business hours.

What happens if there is an alarm activation?

If there is an alarm activation, the keyholding service provider will respond to the scene to secure the premises and take appropriate action, such as contacting the police or fire department.

Do keyholding services include mobile patrols?

Some keyholding services may also include mobile patrols to provide additional security coverage and ensure the property is secure.

What kind of training do your keyholding personnel receive?

Our keyholding personnel receive comprehensive training on security procedures, emergency response protocols, and customer service to ensure that they provide the best possible service.

How does your keyholding service ensure the confidentiality and security of our keys?

Our keyholding service implements strict security procedures to ensure the confidentiality and security of our clients' keys, including secure storage, restricted access, and background checks on all personnel.

Construction Time-Lapse

What is Construction Time-Lapse ?

A CCTV camera is positioned at an appropriate location to take still images of construction works throughout the build. On completion these images are stitched together to provide  a speeded up video of the build.

Commercial Drone Services

What drones do you use?

We deploy the latest Drone equipment that is fit for purpose.

Are appointments guaranteed?

Almost, the weather is our biggest enemy. If conditions are harmful to the drone and risk public safety, such as high winds, rain or extreme cold, we cannot fly. Cancelled flights are due to safety and insurance reasons.